Warranty
Warranty
Natural by Design, Corp. (“NBD”) is also known as “SAMINA Sleep” and sometimes referred to as “SAMINA USA and Canada” or “SAMINA North America.” NBD is the exclusive importer of SAMINA healthy sleep products in North America available to consumers through its store(s) and its proprietary e-commerce site (www.saminasleep.com). NBD representatives are trained and qualified to provide each customer with careful consultation to determine an optimal, personal sleep solution. Seldom does a SAMINA customer ask to return the hardware for a good night’s sleep, yet we offer the following guidelines to assure a positive customer experience.
This warranty applies to sales of SAMINA products by NBD representatives. NBD warrants to you, the original buyer, that goods shall be free of defects in material and/or workmanship. Damage that occurs in transit during shipping from NBD to the customer will be covered so long as the customer adheres to the delivery process instructions including but not limited to inspecting product upon receipt, releasing carrier to deliver to addressee, and so forth). Warranty is subject to normal use under normal conditions. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme conditions is not covered by the warranty. In the event of defect in material, NBD will replace your product.
In exceptional circumstances when the original buyer has concerns with comfort, there are several adjustments that can be made. These include but are not limited to the removal of slats to soften the support; the addition of natural rubber inserts to increase firmness; or the addition of cushions too lighten support in specific areas of the body. Cushions and inserts will be provided at no additional charge for their shoulders and can request them for their hips within the first 90 days from date of purchase. Should the customer require an additional component, one may be purchased at a discount from retail list price.
Floor Samples or As-Is Purchases
This warranty does not cover floor samples or products designated “as is” or sales marked “final” at time of purchase. Any other exceptions will be indicated as “all sales are final” on invoice.
Custom Orders
You have 24 hours after placing your order to change your mind. After that, the order is confirmed and cannot be changed or cancelled and is not eligible for a refund.
Improper Care and Use
Proper care and usage are essential to preserving your rights under this warranty. SAMINA products require specific care and maintenance. Proper instructions are provided to each customer upon purchase and are also on our website. This warranty will not apply in several situations including but not limited to: product deterioration as a result of the product care being neglected or poorly maintained; SAMINA bedding damaged by machine-washing or dry-cleaning (neither is recommended) and the use of detergents, abrasives or other harsh cleaning agents including dry cleaning chemicals which are specifically recommended not to use; if the natural components are exposed to extreme heat, sunlight, heat lamps or used in a manner other than for their intended use as a surface upon which to lie and sleep.
Return of Product
Due to their personal and hygienic nature, organic products are not returnable. Additionally, all solid wood, carpenter-crafted furniture is classified as “final sale” upon purchase and cannot be returned. For items purchased outside the United States or Canada, returns are also ineligible due to the complexities of shipping, customs, and logistics.
How to Proceed If You Observe a Defect to Execute Manufacturer's Warranty
In the unlikely event you should notice a manufacturing defect, it is important that you promptly notify the SAMINA Authorized Retailer where your purchase was made. To exercise your rights under this warranty, you must submit the original sales receipt when making a claim and be issued a Return Merchandise Authorization. For your convenience, you may contact us in writing, email or by phone as follows:
Natural by Design, Corp. (SAMINA Sleep)
24 South Los Robles Ave. | Pasadena, CA 91101
Toll-free 1.877.494.1091 | info@saminasleep.com
Replacement and Upkeep
Natural by Design, Corp. (USA) and Natural by Design ND LTD (Canada) D/B/A/ SAMINA Sleep are also known as “SAMINA North America” – “SAMINA USA” and “SAMINA USA and Canada” and are collectively referred to as “NBD” or “the Company” in this warranty. NBD is the exclusive importer of the SAMINA brand of sleep systems and other healthy sleep products in North America. NBD representatives are qualified and trained to provide each customer with careful consultation for the optimal sleep solution. We offer the following as a guideline to assure a positive customer experience on the rare occasion a return is requested.
One of the big advantages of the SAMINA sleep system over other mattresses is that individual components can be replaced over time instead of replacing the entire mattress every few years.
From a hygienic point of view, we recommend rejuvenating those products filled with sheep’s wool after 8 to 10 years of use. Even with the best care, body wastes, salts from perspiration, and other metabolic poisons sweat out of the body and are collected in the cover materials as well as in the filling.
Under conditions of normal use (8 – 9 hours use per day, compliance with care instructions, etc.), the durability of the natural rubber mattress is typically 10 years if not more.
Quality Care Instructions
The slat frame should be turned regularly as detailed in the Quality Care Instructions to sustain the elasticity of the rubber and the resilience of the ash wood slats for many years. After 10 to 15 years of use, check the natural rubber components which you can do easily by compressing the natural rubber tubes and/or unzipping the cover to peek inside and examine the quality of the rubber. Upon purchase, when the slats are new, you will find the natural rubber to be white, springy, and solid. As the rubber ages over time, it slowly decomposes, turning yellow and disintegrating into little bread crumb-like particles. At this point, the elasticity is diminished to the point you should consider replacing the piece. The ash wood slats are durable and will sustain their shape and function indefinitely.
When in doubt, we advise you to consult a SAMINA dealer in your area where you will be provided with professional consulting at no charge. If any products are due to be replaced, your SAMINA dealer can assist you.
Most importantly, NBD and SAMINA intend for you to have a lifetime of healthy sleep so customers may call to have their sleep questions answered and for other sleep-related advice at any time.
HEALTHY SLEEP CONCIERGE
Our healthy sleep concierge service is available Monday – Saturday, 9am – 6pm PST.
Our aim is to reply to you within 24 hours.
