Our Commitment to You
SAMINA North America (or “SAMINA”) products are sold by qualified, trained representatives. Therefore, each customer should have received careful consultation to determine an optimal and individual sleep solution. Rarely does a SAMINA customer return the hardware for a good night’s sleep, yet we offer the following as a guideline to assure a positive customer experience. This warranty applies only for direct consumer purchases from SAMINA North America and not to sales by affiliate partners who have their own individual warranties/return policies.
SAMINA North America warrants to you, the original buyer, that goods shall be free of defects in material and/or workmanship. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the SAMINA warranty. Warranty is subject to normal use under normal conditions. In the event of defect in material, SAMINA will replace your product.
Floor Samples or As-Is Purchases
This warranty does not cover floor samples or products designated “as is” at time of purchase.
Improper Care and Use
Proper care and usage are essential to preserving your rights under this warranty. SAMINA products require specific care and maintenance. If the product deteriorates as a result of the product care being neglected or poorly maintained, this warranty does not apply. This warranty does not apply if your SAMINA bedding is damaged by the use of detergents, abrasives or other harsh cleaning agents or if your SAMINA mattress’ natural rubber components are exposed to extreme heat, sunlight or heat lamps.
Return of Product
No returns of any kind are permitted from households with pets. No returns or store credits are permitted on discounted products. Otherwise, if you are unsatisfied with your SAMINA purchase, refunds may be requested as follows:
Virgin Wool products – Due to the personal use and hygienic nature of the product, returns are not allowed for duvets or wool mattress toppers. Also note that these items are interchangeable and may be used on any type of bed.
Pillows – With the purchase of a protective cover, pillows may be returned within 7 days from date of purchase.
Other Products – If dissatisfied for any reason, within 30 days from date of purchase, customer may return eligible components in original condition and shipped at customer’s expense.
Original shipping & delivery costs – not refundable.
After you have purchased SAMINA, we want you to have a lifetime of healthy sleep so at any time you may call to have your sleep questions answered and for other sleep-related advice. SAMINA was designed as a sustainable product so the virgin wool may require replacement after 10 to 12 years of regular usage and the natural rubber components after 20 years or so. The wooden slats in the frame will last at least 20 years but usually much longer.
How to Proceed if You Observe a Defect or to Execute Warranty
In the unlikely event you should notice a manufacturing defect, it is important that you promptly notify the SAMINA Authorized Retailer where your purchase was made. To exercise your rights under this warranty, you must submit the original sales receipt when making a claim and be issued a Return Merchandise Authorization. For your convenience, you may contact usin writing, email or by phone as follows:
SAMINA North America 2 Point Armstrong Drive, #104 Port Carling, ON P0B 1J0 Canada