Natural by Design, Corp. (USA) and Natural by Design ND LTD (Canada) also known as “SAMINA North America” and “SAMINA USA and Canada” are the exclusive importers (collectively, “NBD”) of SAMINA brand of healthy sleep products in North America. NBD representatives are qualified and trained to provide each customer with careful consultation to determine an optimal, personal sleep solution. Rarely does a SAMINA customer request to return the hardware for a good night’s sleep, yet we offer the following as a guideline to assure a positive customer experience.
This warranty applies only to sales of SAMINA brand products by NBD representatives. NBD warrants to you, the original buyer, that goods shall be free of defects in material and/or workmanship. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the warranty. Warranty is subject to normal use under normal conditions. In the event of defect in material, NBD will replace your product. Damage that occurs in transit during shipping from NBD to the customer will be covered so long as the customer adheres to the process steps (reviews product upon receipt, releases carrier to deliver to addressee, and so forth).
Floor Samples or As-Is Purchases
This warranty does not cover floor samples or products designated “as is” or sales marked as “final” at time of purchase.
Improper Care and Use
Proper care and usage are essential to preserving your rights under this warranty. SAMINA products require specific care and maintenance and proper instructions are provided to each customer upon purchase and also located on the website maintained by NBD for purpose of SAMINA information. If the product deteriorates as a result of the product care being neglected or poorly maintained, this warranty does not apply. This warranty does not apply if your SAMINA bedding is damaged by the use of detergents, abrasives or other harsh cleaning agents or if the natural rubber components are exposed to extreme heat, sunlight, heat lamps or used in a manner other than for their intended use as a surface upon which to lie and sleep.
Return of Product
Due to the personal use and hygienic nature of the organic products, returns are not allowed. If you are dissatisfied with your SAMINA purchase for any reason, contact the SAMINA dealer from whom you purchased the product as there are numerous adjustments, modifications including additional supports that may satisfactorily address your specific concerns.
Other Products – If you are dissatisfied for any reason with the purchase of any products other than SAMINA, you may return within 30 days of receipt in original “as new” condition and shipped at customer’s expense. Original shipping & delivery costs are not refundable.
How to Proceed if You Observe a Defect or to Execute Warranty
In the unlikely event you should notice a manufacturing defect, it is important that you promptly notify the SAMINA Authorized Retailer where your purchase was made. To exercise your rights under this warranty, you must submit the original sales receipt when making a claim and be issued a Return Merchandise Authorization. For your convenience, you may contact usin writing, email or by phone as follows:
Natural by Design, Corp.
24 S. Los Robles Ave., Pasadena, CA 91101 | Toll-free 1.877.494.1091 | firstname.lastname@example.org
Replacement and Upkeep
One of the big advantages of the SAMINA sleep system over other mattresses is that individual components can be replaced over time instead of replacing the entire mattress every few years. From a hygienic point of view, we recommend rejuvenating those products filled with sheep’s wool after 8 to 10 years of use. Why? Even with the best care, body wastes, salts and other metabolic poisons sweat out of the body and are collected in the cover materials as well as in the filling.
Did you know, for example, that we eliminate about 150 body toxins via the skin during sleep and that these toxins are absorbed into our bedding? That in one year about 300 liters of body fluids like sweat are secreted into a bed? The advantage of the sheep’s wool used by SAMINA is unique because natural wool can neutralize these pollutants due to its self-cleaning abilities. Although after about 8 years, these natural self-cleaning abilities diminish so it is advisable to change wool pad toppers and duvets after this period of time. On the other hand, pillows should be changed every 3 to 4 years.
As for the natural rubber mattress, under conditions of normal use (8 – 9 hours use per day, compliance with care instructions, etc.), the durability of the natural rubber mattress is typically 10 years if not more.
With the slat frame, simply check the springy natural rubber parts after 15 – 20 years which you can do easily by compressing the natural rubber tubes and/or unzipping to peak inside and examine the quality of the rubber. Upon purchase when the slats are new, you will find the natural rubber to be very white, very springy and solid; over time, the natural rubber ages and, especially with exposure to air, it dries and will become yellow and small particles disintegrate appearing as bread crumbs. It is at this point the elasticity is lost and you should consider replacement. The ash wood slats are durable. Here, too, proper maintenance and handling are important.
We advise that you turn the slat frame several times per year to sustain the elasticity of the rubber and the resilience of the ash wood for many years. A recommendation we offer our clients is to turn the slats with the change of the seasons, or at least four times annually.
When in doubt, we advise you to consult a SAMINA dealer in your area where you will be provided with professional consulting. If any products are due to be replaced, your SAMINA dealer can assist you.
NBD and SAMINA intend for you to have a lifetime of healthy sleep so customers may call to have their sleep questions answered and for other sleep-related advice at any time.