How to Order

Thank you for your curiosity about upgrading your sleep with the SAMINA sleep system—arguably the smartest, healthiest bed you can buy. Our customizable multi-layer system may seem complex at first glance. However, once you understand its logic, you’ll wonder why conventional mattresses are sold in just one layer! One of the unique features of SAMINA is that it is completely customizable to you.

Though visiting our showroom to experience SAMINA in person is ideal, more than 80% of our customers order their systems directly from us online. You can either shop online, or you can contact us by phone or email. We will be delighted to help you with your order. Here’s a step-by-step guide to help you easily place your order.

Step-by-Step Guide to Ordering Online

1. Explore Our Products: Begin by exploring our range of SAMINA sleep products. Read detailed descriptions and watch videos to understand how each layer contributes to your sleep quality.
2. Customize Your Sleep System: Choose the components that best suit your needs. Select the right combination of layers for your comfort.
3. Select Bed Frame and Accessories: Choose from our handcrafted, metal-free bed frames and sustainable wood options. Add any additional accessories like pillows or mattress protectors.
4. Add to Cart: Once you have customized your sleep system, add the selected items to your cart. Review your choices to ensure you have everything you need for your perfect sleep setup.
5. Secure Checkout: Proceed to checkout. Our website ensures a secure checkout process to protect your personal and payment information.
6. Review and Confirm Order: Review your order details, including shipping information and payment method. Confirm that everything is correct before finalizing your purchase.
7. Order Confirmation: After placing your order, you will receive an email confirmation with your order details. This email will include a tracking number once your items have shipped, so you can monitor the delivery progress.

Features of Our Online Ordering System

• Secure Checkout: Our website employs the latest encryption technology to ensure your personal and payment information is protected. Shop with confidence knowing your data is secure.
• Easy Returns and Exchanges: We stand by our products and offer a straightforward return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please note that some items are final sale and not eligible for return. These items include wool products and solid wood furniture. For eligible returns, products must be returned in their original packaging and condition, with proof of purchase. A 25% restocking fee will apply. Original shipping and delivery costs are not refundable.
• Warranty: SAMINA products come with a warranty that covers defects in material and workmanship. In the rare event that an issue arises, our customer service team is ready to assist with repairs or replacements.
• Healthy Sleep Concierge Service: Our dedicated Healthy Sleep Concierge Service is available Monday – Saturday, 9 am – 6 pm PST. We aim to reply to you within 24 hours. Contact us via phone or email for personalized assistance.
• Order Tracking: Once your order has been shipped, you will receive a tracking number to follow your package’s journey to your home. Stay informed about your delivery status at all times.
• Flexible Payment Options: We offer a variety of secure payment options. This includes major credit cards, PayPal, and financing plans to make your purchase as convenient as possible.

Share Your Sleep Experience and Discover Your Perfect SAMINA Solution

1. How well do you sleep on your current mattress?

Share your sleep quality with us and discover how SAMINA can help you achieve the restful sleep you deserve.

2. Do you experience aches and pains upon waking up?

Tell us about your sleep challenges and see how our customizable layers can provide tailored support and comfort.

3. Are you looking for a mattress that aligns with eco-friendly values?

Let us know your sustainability preferences and explore our handcrafted, metal-free bed frames made from sustainable wood.

4. What features are most important to you in a sleep system?

Help us understand your priorities, whether it’s back support, temperature regulation, or allergen-free.

5. Would you like to receive personalized assistance in selecting your sleep system?

Provide your contact information for a one-on-one consultation with our sleep experts.

By following this guide, you can easily customize and order your SAMINA Sleep System online for a healthier and more restful night’s sleep. For further assistance, don’t hesitate to contact our customer support team. Happy shopping and sweet dreams!

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