Warranty coverage
Warranty Coverage
Natural by Design, Corp. (NBD), operating as SAMINA Sleep, warrants that products are crafted to be free from defects in materials and workmanship. The manufacturer’s warranty is exclusive to the original purchaser and covers any material defects from the date of purchase. With 7 to 9 hours of consistent, nightly use, your SAMINA sleep system is designed to last for many years.
This warranty covers SAMINA products sold by NBD representatives. NBD guarantees the original buyer that products will be free from material and workmanship defects. Damage during shipping from NBD to the customer is covered if the customer follows delivery instructions, such as inspecting the product upon receipt and approving delivery. The warranty applies to normal use under normal conditions. Damage from improper handling after delivery or exposure to extreme weather is not covered. If a material defect occurs, NBD will replace the product.
What is covered and remedies
If a covered defect arises during the warranty period, NBD will, in its sole discretion: (a) repair the product; (b) replace defective components; (c) replace the entire product, or (d) provide a refund within the first 30 days after purchase.
Exclusions
This warranty does not cover damage resulting from:
- Accidents including from using a cutting knife to open cardboard boxes, misuse, improper installation, or unauthorized modifications.
- Improper handling, weather exposure, or extreme environmental conditions.
- Improper care, including machine washing, dry cleaning, use of harsh detergents, or exposure to extreme heat (sunlight, heat lamps).
- Normal wear and tear.
Limitation of liability
Our sole remedy is repair, replacement, or refund. This warranty period is for two years calculated from the date of receipt of the product. This is the only warranty SAMINA Sleep provides for its products and supersedes all other express or implied warranties, to the extent permitted by law. For more information, read our Returns and Refund Policy.
Jurisdiction and rights
Some jurisdictions provide additional rights. This warranty does not limit those rights, and you may have other rights that vary by location.
Shipping damage and defects
If your order arrives damaged or with a manufacturing defect, we will make it right.
- Inspection: You must inspect all items upon delivery. If damage is visible, it must be noted with the carrier before you sign for the release. It’s recommended you also take pictures to document the damage.
- Resolution: Manufacturing defects or verified shipping damage will be resolved through a product replacement. Please contact us immediately to authorize a return.
How to file a claim
To exercise warranty rights, contact NBD directly and provide your original sales receipt. Contact information is as follows:
Natural by Design, Corp. DBA SAMINA Sleep
24 South Los Robles Ave. | Pasadena, CA 91101
Toll-free 1.877.494.1091 | info@saminasleep.com
General Product Lifetime Expectations
With proper care, SAMINA products are durable and last considerably longer than artificial products. The natural materials retain their characteristics, such as the elasticity of natural rubber, for a long time. SAMINA manufactures its products with premium, purely natural, pollutant-free raw materials.
Even with the best care, moisture, salts, and other metabolites sweat out of the body and metabolic toxins collect in the covers as well as in the mattress core. Natural materials will decompose over time so regular maintenance and occasional replacement is necessary to prolong and renew the use of a sleep system for decades. The chart below offers the replacement guideline for SAMINA products:
- Pillow: 5 – 7 years
- Wool-filled duvets, toppers: 8 – 10 years.
- Natural Rubber Mattress: 10 – 15 years.
- Wood Slats: Designed to last a lifetime.
HEALTHY SLEEP CONCIERGE
Our healthy sleep concierge service is available Monday – Saturday, 9am – 6pm PST.
Our aim is to reply to you within 24 hours.
